FAQ

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The Festival (Opening Hours)

Discover New Horizons!

  • When does the Festival start and when does it end?

The Festival runs from Wednesday the 21st of August, 2019 12h00 until Sunday the 25th of August 14h00. Wednesday is the day of destination for Campers, Sunday is the day of departure for campers.

  • What is the exact time schedule for the festival?

Thursday, Aug 22nd 2019

Festival opens at: 15h00
Festival closes at: 03h00

Friday, Aug 23rd 2019

Festival opens at: 15h00
Festival closes at: 03h00

Saturday, Aug 24th 2019

Festival opens at: 15h00
Festival closes at: 03h00

Sunday, Aug 25 2019

Campsite closes at 14h00

 

  • Am I allowed to leave the festival grounds from time to time?

As a day visitor, once you have left the festival site, it is not possible to regain access. This also applies to people who stay over at the hotel but only have a day ticket.

As a traveller with a weekend ticket, you can leave and re-enter the festival site, but you’re not allowed to bring any food or drinks into the Festival. We will work with e-gates, which means you can’t enter without a wristband or e-ticket. Your wristband will be scanned at each entrance or exit.

Travellers staying at Camping/Hotel + 3-day pass Festival Ticket can move freely in between the campsite/hotel and the festival site. Once officially registered and in possession of a Travellers Garden wristband, you are allowed to bring more drinks onto the camping site → I see no reason why we should add this?

General Info & Support

Where, when, what and why

  • To whom can I turn to, if I have any questions?

You can reach us via Facebook Messenger, send an e-mail to info@newhorizons-festival.com or call us on our Hotline. During the festival, we’re happy to help you out at our info desk.

Whatsapp-Hotline:
(+49) 0151 56533017

Prior to the event, the phone number is available during office hours. The email address is of course available at all times and will be answered regularly.

Hotline opening hours (during the festival):

August 21, Wednesday, from 10.00 – 01.00 hrs
August 22, Thursday, from 10.00 – 04.00 hrs
August 23, Friday, from 10.00 – 04.00 hrs
August 24, Saturday, from 10.00 – 04.00 hrs
August 25, Sunday, from 08.00 – 15.00 hrs

  • What is the exact address of the New Horizons Festival?

Navigation address: Nürburgring Boulevard 1, 53520 Nürburg, Germany
When heading to the festival, just navigate to the Nürburgring. There, you’ll find signs showing you the way to New Horizons Festival.

  • What is the minimum age to party at New Horizons Festival?

New Horizons Festival is for everyone who is at least 16 years old. Unfortunately, you are not allowed to attend the festival if you’re under 16 years of age on the first festival day (the 22th of August, 2019). Needless to say that if you are too young but interested in coming, we are grateful and hope you’ll come and explore New Horizons in the coming year(s)!

  • At what age am I allowed to enter the festival ground?

For teenagers from the age of 16, access to concerts and musical performances is permitted even after midnight without the assistance of a person entitled to custody. Participation in concerts and music performances after midnight is also possible for young people from the age of 16, without a parenting order (“Muttizettel”).

The above rules apply exclusively to concerts and musical performances and not to any dance events in the area of ​​the event area. Please bring both your festival ticket and valid ID when you enter the New Horizons campsite or festival. The statutory provisions of the Youth Protection Act (JuSchG) apply.

  • At what age am I allowed to enter the camping area?

Under 16 years the access to the camping areas is not allowed. Also, for visitors aged 16-17 years, the visit to the Silent Party is not allowed after midnight. The statutory provisions of the Youth Protection Act (JuSchG) apply.

  • I have a problem! Where can I get help/first aid?

During the festival, we’ll provide sufficient assistance at our first aid points. You can find their exact locations on our festival map, which we will share with you on both our website as well as our social media channels in August. If you need any assistance or notice someone who does, please make it a priority to contact the security staff, as they will show you the way to our medical staff or assist the medical staff to get to you. Do you already know you’ll need medical support? Feel free to contact us and we’ll make sure to put you in touch with the right members of staff.

Our security is your main go-to for all questions on site. Feel free to ask for help whenever! To ensure a safe and pleasant festival experience, please make sure to obey all instructions given by them.

At New Horizons Festival, we will have a temporary police station. If you run into any kind of trouble, feel free to contact them and ask for assistance. If you want to know where the station is located, check out the festival map that will be published on our website and social media channels in August.

  • How can I protect my state of health at the festival?

Visiting a festival is always at your own risk. Please make sure to take care of yourself and your fellow travellers.

Protect your ears

Please take care of your ears! With music playing louder than 87 dB, it’s strongly recommended to use earplugs with a special filter. These will allow you to hear the music perfectly while conversations remain intelligible and, most importantly, it helps prevent hearing-damage (as well as that super annoying ringing in your ears post-party!). During New Horizons Festival, the very comfortable Alpine PartyPlug earplugs will be available at the Information stand. The PartyPlug earplugs are reusable, so there’s no reason not to get them!

There’s no such thing as bad weather, only unsuitable clothing.

Always keep an eye on the weather. Summer in northern Europe means that any and every type of weather can (and probably will) make an appearance at some point! Come prepared, – and try an extra sun salutation in the morning to hope for the best.

Take a step back, when it comes to alcohol

Drink responsibly. Too much alcohol can ruin your festival experience. It can even lead to an abrupt ending of your weekend: people who are so drunk that they become aggressive, intimidate others, or damage our or other’s property, will be removed from the event immediately.

Better be safe than sorry

You found someone you really, really like at New Horizons Festival? Yay! But be mindful and consider your options; better safe (sex) than sorry! Oh, and please don’t wake your neighbours.

  • What happens, when I voice any racist or sexist statements at the festival?

Everybody should have the opportunity to explore the New Horizons Festival. We do not tolerate any racist or sexist statements or actions! If you cannot be respectful at all times, you will be dismissed from the festival. If you feel harassed in any way, please make sure to let security know. ‘No’ always means no!

  • Will I be filmed?

Official filming and photography will take place throughout the festival. Video recordings and photographs may be reproduced and distributed for media coverage and documentation in print, DVD, TV and online (e.g. homepage, social networks, etc.). By entering the festival site, visitors consent to their likeness and voice to be included on film and photographs and to their use in any of the outlined ways without compensation and without restrictions in terms of time, space or content.

Visitors irrevocably consent to the appearance of their likeness and voice in photographs, live broadcast, video and sound recordings made or commissioned by the organiser or third parties in connection to the event/concert, as well as their subsequent exploitation in all current and future media (especially sound or video storage media, as well as digital forms of dissemination, e.g. via the internet) without claim to compensation.

  • Is there any video surveillance at the Festival?

We will supervise main areas of the festival area with cameras. We do this for your own safety and not to spy on you!

  • Whom should I contact, if I lost something at the festival?

If you have misplaced something, please head to the Lost & Found booth. If your missing item has been found, they will instruct you on how to recollect it. In case you lost items at the festival area, please go to the information desk. In case you lost anything at the Garden Area (campsite), please go to the campsite information booth.

After the festival, we will hand all retrieved items over to the ALDA Germany office. You can send us an email with the subject “lost” or subject “found”.

  • I am disabled: Are there any barriers at the festival?

General Information

Of course, New Horizons Festival is also accessible to Travellers with a disability. There will special toilets at the toilet groups. There will be no separate areas or specific platforms for people with a disability. In most areas, you should be able to enjoy the festival surrounded by your friends without any issues, though you might need a little hand from them to reach certain places.

At the camping site

If you want to go camping at New Horizons, you can. However, please note that the campsite is quite steep. If you want to camp at the Travellers Garden, we recommend you to contact us so we can jointly examine what would work best for you.

B-Pass

If you have a “B”-pass, indicating that you need an assistant, the assistant is welcome free of charge. Please bring your pass to the New Horizons Festival entrance.

Further questions?

If you have a disability and would like more information regarding our policy and accessibility, please contact us on Facebook Messenger or via email.

  • Am I allowed to bring my medication?

You can bring your medical equipment to the festival area when it’s packed safely and can’t cause any harm to any fellow Travellers. Please make sure that you bring a medical certificate from your general practitioner to avoid issues at the entrance. Animals are forbidden at our festival, also including service animals such as assistance dogs. If you have specific questions or have an assistance animal, please email us.

  • Are there any water facilities at the festival?

There will be free drinking water at the festival area and campsite near the toilets.

  • Who is in charge of liability in case of damage?

Valuable objects

The organiser is not liable for damage or loss incurred through burglary, theft, fire, natural events and other occurrences. The limitations in number I (liability of the organiser) apply. Valuables can be left in the lockers in the left luggage area. The organiser is not responsible for items left in lockers.

Health

The organiser is not liable for damage to health and hearing, including hearing damage, unless the organiser or his agents are shown to have acted intentionally or negligently, or a legal duty to implement and maintain safety was culpably neglected. Visitors should keep a safe distance from speakers. Barriers installed around the site must be respected. The use of earplugs is strongly recommended, especially near the stages.

Visitors are liable for culpably caused damage. Please always follow the instructions of security personnel.

  • How can I protect myself against robbery at the festival?

You’re a reliable and honest person? Great! Wouldn’t the world be a lovely place if everybody was a little bit more like you? Unfortunately, that’s not the case (yet?). To protect yourself against burglary, please:

Take only the valuables you really need. Your tent, bag nor car are safe storage places. We are not accountable for any of your losses

There will be lockers available so you won’t have to carry your valuables around all day.

You’ll probably want to keep some money and your phone with you. A bum bag is a perfect way to carry any valuables with you and it (hopefully) allows you to notice when someone is trying to open it.

There are lockers available at various locations. You are not allowed to bring any type of big bag onto the festival site. The maximum bag size that you can bring onto the festival is DIN A4. Please note that we advise all Travellers who stay at one of the Travellers Garden to use a locker at the camping area, as you can’t enter the festival area after closing time.

  • May I bring a soundsystem?

You can bring a small sound system to the campsite, but not to the festival area. A maximum of 2 speakers (1kW per speaker) is allowed, but no subwoofers. Please use your sound system wisely by not disturbing any other guests and please follow the instructions of our security staff. Trust us, between 22h00 and 6h00 is not the best time to test your sound system. That is to say; not allowed.

General Rules

Things you should take into account

  • What about drugs?

We keep a strict zero-tolerance policy when it comes to drugs at New Horizons. When you are found to be in possession of drugs, you will be denied access to the festival or you will be removed from the festival site. If we find drugs on you or you show drug-typical behavior, we will dismiss you from the festival and camping grounds and we will hand you over to the authorities. Drug-dealers will be handed over to the police in all cases.

  • Which items should I leave at home?

Please be aware that police and security will do a body-search and, if needed, they will check your vehicle upon arrival – even if you’re just looking to park your car. Be aware that different rules apply for the campsite, make sure to read those guidelines below. The following items are prohibited at New Horizons Festival:

  • Guns and other weapons of any kind
  • Saws, axes and similar tools
  • Fireworks, sparklers, star lights and other pyrotechnic articles (including Bengali fire); confetti guns
  • Chairs and seating furniture (camping tables and -chairs are allowed)
  • Wood and firewood
  • Environmentally hazardous substances and liquids; the use of gas bottles outside of camper vans; and caravans with gas
  • systems which are not officially approved
  • Glass bottles and other glass containers
  • Loud hailers, megaphones, vuvuzelas and similar items
  • Acid batteries
  • Model aircrafts, drones and guideless flight systems
  • Large sound systems (see point 6.9)
  • Lamp oil (paraffin)
  • Drugs in any form
  • Open fire, torches
  • Laser pointers
  • Mobile two-way transmission systems
  • Recording equipment: professional sound, photo and video equipment is prohibited
  • Cameras with interchangeable lenses
  • Gas cylinders
  • Gas cartridges
  • Generators
  • Toxic, flammable or explosive materials
  • Graffiti aerosols and markers
  • Motorcycles
  • Water pipes
  • Flag poles
  • Bicycles, skateboards or similar means of transport
  • Football team shirts

Carrying any of the above or similar objects can lead to the refusal of the vehicle and to the exclusion of the visitor from the event already on arrival. Any such items will be confiscated without replacement and shall not be returned.

  • Am I allowed to bring my own food to the festival?

It is only allowed to bring your own foods and drinks to the Camping. It is strictly prohibited to bring glass to the campsite. It is not allowed to bring your drinks from the camping to the festival.

  • Which devices can I take with me to document my trip?

You can take compact cameras and mobile phones with cameras with you to take pictures. Audio- and video recorders are forbidden. Please leave your selfie sticks at home: it could cause harm to your fellow-Travellers. You are not allowed to bring professional audio-, photo- or video equipment, like cameras with changeable lenses or zoom lenses, tape recorders, voice recorders or similar gadgets. Please be aware that the use of drones is strictly prohibited, both at the festival area as well as the campsite.

  • Crowd-surfing is totally okay, right?

As it can be very harmful for both you as well as your fellow visitors, we don’t allow crowd surfing at the festival. If you feel like trying it anyway, please be aware that you will be asked to leave the premises and you won’t be allowed to return.

Also mosh pits, circle pits, walls of death, as well as the use of fireworks (e.g. Bengal fires) and other activities that put the health of other Travellers at risk, are strictly prohibited. Anyone violating these rules will be excluded from the event.

  • Are animals allowed at the festival?

Festivals are great fun for you, but not for your pets. That’s why (among other reasons) we don’t allow any animals onsite. This also includes the camping- and parking areas. If you have an assistance animal, like a guide dog, please contact the organisation so we can look for a solution.

  • May I collect garbage?

Collecting deposits through the collection of festival waste (especially bottles, cups, cartons or tins with deposits) is prohibited! If you do so anyway, your collected items will be confiscated and you can be dismissed from the festival.

  • Are there any noise restrictions?

It’s not allowed to play loud music or make a lot of noise at the Garden (camping) areas from 22h00 until 6h00. We will all get along much better during the day if we get the sleep we need at night.

  • Can I distribute promotional material at the festival?

The distribution of flyers and other promotional materials on the festival area and campsite is not allowed. Companies interested in cooperating with us are welcome to get in touch with info@aldaevents.de. The advertising value and cleaning costs for illegally distributed materials will be charged to the originator.

  • Racism sucks, right?

Please be aware that racism is not allowed! We will take immediate and decisive action against any racial, sexual, homophobic and other harassment. Offenders will be expelled from the event site. Banned symbols and neo-nazi music of any kind are strictly prohibited! For further information, rules and advice please refer to the festival homepage.

  • What happens, if I am playing with bonfires, open fires or Bengal fires?

Bengal fires, open fires, bonfires and all fireworks are strictly prohibited and anyone found in possession or using them will be penalised.

  • Am I allowed to smoke at the festival area?

Yes, unless you’re in a accommodation, enclosed room or there is wood around you. Smoking is prohibited in accommodations, enclosed spaces and wooded areas.

Camping

Set up your tents!

  • When is the camping area officially opened?

The camping area open its gates on Wednesday, 21th of August 2019 at 12h00. For those campers of you, who can’t wait to party: The Pre-Party starts on the 21th of August.

  • Is there a pre-party at the camping site?

We promised you 4 nights of party and we’re going to put our money where our mouth is. We will host a special pre-party on Wednesday (21th of August 2019) for all those Travellers staying at the Basic, Comfort, Royal or WOMO camping site, timing will be from 19:00 – 22:00 hrs. Arriving on Wednesday? Make sure to be prepared for a crazy night full of fun! The location of the pre-party will be announced upfront on our website and socials.

  • What does Travellers Garden look like?

General Information

Comfort Camping for 73€
– Space for your own tent
– Access to the new supermarket with a wide variety of products
– Access to the NHF pre-party on Wednesday
– Free WiFi
– Access to the community area
– Access to the silent party and the camping area
– Access to the beer pong area
– Free showers and sanitary stations
– and much more!

Ticket-Link: https://bit.ly/ComfortCamp

Basic camping for 45 €:
– Space for your own tent
– Access to the new supermarket with a wide variety of products
– Access to the NHF pre-party on Wednesday
– Free showers and sanitary stations

Ticket-Link: https://bit.ly/BasicCamp

The Royal Garden

The Royal Garden is a VIP campsite with only pre-pitched accommodations and extra luxury. You can upgrade with a 4-day breakfast package. Packages can be requested through our travel agent. Parking tickets for the Royal Parking is always included in your package.

The WOMO Area

WOMO Travellers need to buy a WOMO weekend ticket per person and a WOMO ticket per vehicle. WOMO Travellers can use all facilities of the Comfort Camping Area.

  • Where am I allowed to enter as a hotel guest or camper?

Royal Garden Travellers can enter the Royal Camping and the Comfort Camping, while Comfort Camping Travellers can only enter the Comfort Camping.

Basic camping Travellers only have access to the basic camping, which has a supermarket and sanitary facilities. As a basic camper you don’t have access to the comfort camping with fun activities such as pool party, silent disco and community area. Hotel guests are not allowed to enter the Travellers Garden.

  • Are there any hotels near New Horizons Festival?

New Horizons Festival recommends to stay at one of the New Horizons Festival hotels. These hotels are the nearest to the festival site; it’s just a short hop to the festival Gate. The packages can be booked on our travel page. All packages included breakfast and can be bought with or without 3-day passes.

Lindner Hotel Eifeldorf Grüne Hölle (3*)
Eifel-Ardennen-Strasse
53520 Nürburg, Germany

Lindner Congress & Motorsport Hotel (4*)
Stefan-Bellof-Strasse
53520 Nürburg, Germany

  • When is the camping site officially opened?

The campsite is open from Wednesday August 21, 12h00 until Sunday August 25, 14h00.

  • How do the check-in times for the camping site look like?

Opening hours to check in at the campsite:

  • Wednesday 12h00 – 00h00
  • Thursday 09h00 – 00h00
  • Friday 09h00 – 18h00
  • Saturday 09h00 – 18h00
  • Sunday closed

 

  • What should I know about Traveller’s Garden?

At Basic Camping, you got to bring your own tent (max 4 m² per person).

At Comfort Camping, you can bring your own tents (max 4 m² per person) or book a pre set-up tent.

A WOMO space is max 6 x 6 metres. Does the size of your vehicle exceed those measurements? Send an email to info@newhorizons-festival.com.

WOMO spaces are suitable for 1 camper, caravan, pop-up caravan. You’re allowed to place smaller tents / party tents at the WOMO spot. To make use of the power (220V) close to a WOMO spot, you’ll need to bring your own extension cable with a minimum 25 metres. Besides it is not allowed to place tents for sleeping at the WOMO spot.

With the royal camping, pre set-up accommodations include a parking spot.

  • Are there any electricity outlets at the camping?

Electricity (220V) is included for the WOMOs and of course in your hotel package. There will be power outlets at designated areas at the Royal and Travellers Garden (campsite), but availability may vary.

Especially when you’re staying at the Comfort or Basic camping, please be aware that access to an electricity outlet is not a given. The Royal Garden accommodations all come with electricity, except for the Tipi.

Come prepared and bring that extra (charged!) battery pack to enjoy the best camping experience.

  • Can I get an power outlet directly at my tent?“

Our partner BE Support has got you covered with their EnergyboQs.

Those small cases are capable of powering all your electricity on site, like smartphones, fairy lights, loudspeakers and most important cooling boxes! Rent it now, pick it up at the festival and enjoy unlimited energy.

But be aware, that we have just a limited amount of them! Better be quick and reserve one now at:

www.energyboqs.de

Technical facts

outlets:
– 230 V AC max 400 W
– 12 V DC max 180 W
– 5 V DC USB

Check out the facebook or website for more information:

https://www.facebook.com/bestenergysupport/

www.besupport-gmbh.com

  • Am I allowed to cook or barbecue at the festival?

Barbecues are allowed, except between 22h00 and 8h00. The use of liquid barbecue lighters, alcohol, fuel and other flammable liquids is strictly prohibited. For safety reasons, open fires are prohibited anywhere on the festival area and campsite. Smoking is prohibited in wooded areas. Barbecues are allowed both with disposable barbecues as well as tripod barbecues. Gas stoves have to be technically intact. You are only allowed to carry gas cylinders with a maximum of 450g. filling weight.

To avoid fire, please handle your barbecue or gas stove with care. Do not leave them unattended, not even when cooling down. Don’t use alcohol, fuel or other flammable liquids. In case of fire, please call security personnel immediately! In case of extreme weather, barbecuing could temporarily be prohibited.

  • Are there any prerequisites for the gas installations of my car?

Camping vehicles, and their gas installations specifically, have to be technically intact. Before arrival, you can come across police checks and we might check your gas installations from time to time as well. Please make sure that your certificates are up to date!

Love your neighbours and your planet; please take care of yourself, your fellow-Travellers and the environment.

  • Are there any sanitary facilities at the camping sites?

There will be restrooms and warm water showers at the travellers garden (Basic, Comfort, Royal, Womo camping) You can use them as often as you want, but stay mindful of the environment.

  • Where can I get rid of my garbage?

Though common in Germany, we require no waste-deposit. We trust you to use the designated bins and to not cause any harm to our environment!

  • What is the pitch size for a single person’s tent?

The admissible space per person in the Travellers Garden (camping) area is maximum 4m.². We recommend sharing tents when possible; much cosier that way! If you have a bigger tent, please be aware that the size of a bigger tent cannot exceed the pitch size to be used by the smaller tents. If you bring a WOMO, the maximum size of the pitch is 6 x 6 metres.Also, we regret to inform you that trampolines, big inflatable objects, bouncing castles and their likes are prohibited as well.

  • Am I allowed to drive at the camping site?

Please note that driving onto the Garden Areas is not allowed upon arrival or when leaving the campsite premises. Bring yourself a cart, a trolley or a muscle man so you don’t have to carry your stuff. You can only drive your car onto the Travellers Garden (campsite) when putting up your WOMO. A WOMO space is max 6×6 meters, there is space for your WOMO, your car and a additional (party)tent. Does your WOMO exceed those measurements? Send an email to info@newhorizons-festival.com.

Driving under influence of any substance is prohibited at any time and will get you removed from the festival.

  • Can I buy groceries at the festival area?

There will be a supermarket at the Travellers Garden (campsite), so you don’t have to stock up. You can access the supermarket at the Travellers Garden when you have a Basic, Comfort, WOMO or a Royal Garden (camping) ticket.

  • Can I get breakfast as well at new Horizons Festival?

At the Royal Garden, there is a breakfast option via our travel package upgrade.

Tickets

One-Way-Ticket to heaven

  • How do I get tickets?

You can buy your tickets via our website by clicking here. Please note that you need to buy a separate camping- and parking ticket if you would like to make use of those facilities during your stay at New Horizons Festival. You can easily upgrade your regular ticket to a VIP ticket by adding an upgrade in the New Horizons Festival ticketshop.

  • Are there different ticket phases?

We will have nine ticket phases in total; the Loyal Travellers, Early Travellers, Laid Back Travellers, Winter Travellers, Regular Traveller, Summer Traveller, Late Traveller, Super Late Traveller. Buy your ticket as early as possible to avoid price increases!

  • What ticket options do I have?

Festival Tickets

  • 3-Day Pass
  • 3-Day Pass + Basic Camping
  • 3-Day Pass + Comfort Camping
  • 3-Day Pass + WOMO Camping
  • 2-Day Pass
  • 3-Day VIP Pass
  • 3-Day VIP Pass + Basic Camping
  • 3-Day VIP Pass + Comfort Camping
  • 3-Day VIP Pass + WOMO Camping

Parking Tickets

  • Parking 3-Day Pass Festival
  • Parking Comfort Garden
  • Parking Basic Garden
  • Parking WOMO
  • VIP Parking 3-Day Pass Festival
    *A parking ticket is included when you book a pre set-up package on the Royal Garden.

**A parking ticket for Comfort Garden can only be bought when you have a comfort garden camping ticket and visa versa for basic camping + parking.

Upgrades

  • VIP Upgrade 3-Day Pass
  • VIP Parking 3-Day Pass [only useful in combination with VIP festival ticket]

VIP Festival tickets include:

  • VIP Entrance
  • Access to different VIP Decks with extra bars (drinks and food are not included)
  • Premium toilets at VIP Decks.

Travel Packages

Please contact our travel agent to book your Royal Garden Camping Ticket, or to find your perfect travel package!

  • Are there any additional/hidden fees?

When you buy your tickets via Eventim, the advance booking-fee and account management-fee are included. Though common at German festivals, we won’t ask a deposit for waste. We trust you to use the designated bins and to be mindful of the environment.

Arrival & Transportation

Over hill and dale

  • Where to get my Wristband?

We will publish our festival map before the start of the event on our website and social media channels, showing all the entrances. Make sure to check the map and the entrance stated on your ticket to arrive at the correct Gate.

  • What documents should I carry with me upon arrival?

Please make sure to bring your New Horizons Festival ticket with you (printed or on mobile), as well as a valid identity card. We will check your identify card or passport to verify your age and identity. New Horizons Festival has a minimum age limit of 16 years old; we can’t let you in if you are not yet 16 on the first festival day (22 August, 2019).

  • Will there be body searches at the entrances?

At the campsite entrance and at the Gate to the festival area, you and your bag(s) will be checked. Please be aware that police and/or security might also search your car upon arriving at New Horizons Festival.

We hope you understand that these checks can take some time. It’s for your own safety, of course! You can shorten the wait by leaving everything you’re not allowed to bring at home.

  • What kind of luggage should I take with me to the festival grounds?

A well-prepared Traveller = a happy Traveller. Please note that big bags or backpacks will not be allowed onto the festival site. We strongly advise you to bring a small handbag (DIN A4 size maximum) to keep your belongings, and to leave everything you don’t need in your tent, car or at home. We have a small amount of lockers just before the festival gate for you to store a bigger bag. Please read our forbidden items list carefully.

  • How can I transport my luggage to the campsite?

To transport your baggage to the campsite, you can use a trolley, backpack, etc. However, it is not allowed to take a car trailer to the Travellers Garden (campsite).

  • Is there anything I should know before arrival?

Going by car might be the easiest way to carry all your luggage, but please make sure to stay ‘zen’ if you end up in traffic jams. To make the trip less frustrating for all Travellers and locals, just follow the signs indicating where to go. Every car at New Horizons Festival requires a parking ticket. Please buy the parking ticket upfront, to help minimise delay upon arrival.

  • Do I have to pay for parking my car at New Horizons Festival?

Every car at New Horizons Festival requires a parking ticket. Please buy the parking ticket upfront, to help minimise delay upon arrival. However, there is always an option to buy your parking ticket on the spot!

Motorbike parking is free of charge, but you’ll need to park your motorbike on a regular parking spot. Remember to snap a photo of the location where you parked your vehicle, in order to help retrace it upon going home.

  • Where do I have to go?

Type the navigation address into your navigation systems, so you don’t get lost!

Nürburgring Boulevard 1, 53520 Nürburg, Germany.

  • Can I arrive at the festival by public transportation?

It’s very straightforward to book yourself a bus ticket. We are working with a lot of different travel partners to organize trips from nearly every large city in Germany, but also from several other international destinations. To those heading to our beautiful Kingdom; check out the latest offers from our travel partners here. It’s a long walking distance to the festival and camping from the public buses bus stop.

  • Will there be a shuttle service for me?

Yes, there will be shuttle busses running from the main train station in Koblenz as well as from Cologne/Bonn Airport.

More info coming soon!

  • Can I arrive and leave the festival by taxi?

Be aware that there are few (if any!) taxis in the region where New Horizons Festival takes place. Please make sure to prepare your travels in advance and to plan it thoroughly. We advise you to arrange another transportation than a taxi.

  • Are you coming by bicycle?

We will have some nice parking spots to park your wheels of steel.

  • I’m travelling by plane, how do I get to the festival from the airport?

The nearest airport to the Kingdom of New Horizons is Cologne / Bonn (CGN). From there, you can take public transportation or use one of the New Horizons shuttle services to get to the festival.

Arrival via Shuttle (Koblenz - Nürburgring)

Timetable Bus Nr. 345 Koblenz – Nürburgring 2019

Event

Day

From Koblenz to Nürburgring

From Nürburgring to Koblenz

New Horizons

Wednesday, Aug. 21st

14h00 – 17h00 Uhr every 60 minutes

     
 

Thursday, August 22nd

13h00 – 18h00 Uhr every 60 minutes

 
 

Friday, August 23rd

13h00 – 18h00 Uhr every 60 minutes

01h00, 02h00, 03h00, 04h00

 

Saturday, August 24th

14h00 – 17h00 Uhr every 60 minutes

 
 

Saturday, August 24th

     

01h00, 02h00, 03h00, 04h00

 

Sunday, August 25th

     

01h00, 02h00, 03h00, 04h00, 04h30,
07h00 Until 12h00 every hour

Start at Koblenz at the busstop in the Neversstraße 8 upfront the Sparda-Bank near the Koblenz train station.

the arrival –and departure at the Nürburgring is at the parking lot of the ‘Langstreckenbar’.
The tickets are being sold in our Customer Center Koblenz abd the departure spot from Wednesday until Saturday.  
The tickets will be sold on Saturday and Sunday in the busses.

Prices :

Single trip: 13,- €
Roundtrip: 23,- €
Weekend special for as many trips as you want: 31,- €

Arrival via Shuttle ( Köln/Bonn - Nürburgring)

We’re offering a shuttle service from the Köln Bonn Airport to the New Horizons Festival for only 25 € per person.
Bare in Mind: This offer can only be aquired if you have Camping-Tickets.

Plan:
1. Click here for the shuttle vouchers: https://nhftickets.newhorizons-festival.com/new-horizons-festival-2019-shuttle-busses/
2. With the Voucher, you can book you shuttle post for the trip to the festival here: (NHF Shuttle Shop!)
3. For the Trip back, it’s First Come, First Serve.

The Shuttle Service from the Airpot Köln / Bonn starts at the following times:

Wednesday:
12h00
13h00
16h00
17h00

Thursday:
12h00
13h00
16h00
17h00

The Departure from the Nürburgring to the Airport Köln / Bonn
10h00
10h30
11h00
11h30
12h00
12h30
13h00
13h30

Important: Additionally to your Flixbus spot, you need to book a spot for the New Horizons Shuttle here (NHF Shuttle Shop!)

Parking Info

Where to park my purple Lamborghini?

  • Where can I park my car?

Please note that you always have to buy your parking ticket separate from your Travellers Garden Ticket. Basic camping can only buy basic parking tickets, Comfort camping can only buy comfort parking tickets and royal garden can only buy royal parking tickets. Basic parking is the longest walk to the camping/festival and Royal the shortest walk. You can find the right parking ticket to match your needs here.

  • Do I have to pay for parking my car at the NHF?

Every car at New Horizons Festival requires a parking ticket. Please buy the parking ticket upfront, to help minimise delay upon arrival.

Motorbike parking is free of charge, but you’ll need to park your motorbike on a regular parking spot. Remember to snap a photo of the location where you parked your vehicle, in order to help retrace it upon going home.

Can i camp with a 2 - Day Pass for 99€?

Yes and no – you will need a separate Camping-Ticket, which can be easily aquired.

Either Comfort Camping or Basic Camping

Comfort Camping for 73€
– Space for your own tent
– Access to the new supermarket with a wide variety of products
– Access to the NHF pre-party on Wednesday
– Free WiFi
– Access to the community area
– Access to the silent party and the camping area
– Access to the beer pong area
– Free showers and sanitary stations
– and much more!

Ticket-Link: https://bit.ly/ComfortCamp

Basic camping for 45 €:
– Space for your own tent
– Access to the new supermarket with a wide variety of products
– Access to the NHF pre-party on Wednesday
– Free showers and sanitary stations

Ticket-Link: https://bit.ly/BasicCamp

 

Festival Map

Festival & camping rules

Click below to download our 2019 Camping & Festival Rules

Camping rules

Festival rules

I have a ticket but want to camp at NHF, how's the situation?

We have a solution for your camping desires.
With a separat camping ticket, you can upgrade your day pass, your 2-day pass or 3-day pass.

Either you choose the comfort camping or the basic camping

Comfort Camping for 73€
– Space for your own tent
– Access to the new supermarket with a wide variety of products
– Access to the NHF pre-party on Wednesday
– Free WiFi
– Access to the community area
– Access to the silent party and the camping area
– Access to the beer pong area
– Free showers and sanitary stations
– and much more!

Ticket-Link: https://bit.ly/ComfortCamp

Basic camping for 45 €:
– Space for your own tent
– Access to the new supermarket with a wide variety of products
– Access to the NHF pre-party on Wednesday
– Free showers and sanitary stations

Ticket-Link: https://bit.ly/BasicCamp

I am 16-17 years old. what am i allowed to do and what not?

If you are at least 16 years old, but aren’t 18 yet:

– You are allowed to visit the New Horizons Festival at any time
– You are allowed to stay at the Campinggrounds over night
– You do NOT need a permission by your parents
– The statutory provisions of the Youth Protection Act (JuSchG) apply.

If you stay at the Campinggrounds over night, you (can):

– Participate in any activities until 00h00
– Must not visit the silent party

Still don’t have a ticket yet?
Get your students ticket for 3 days for only 120 € here: http://bit.ly/NHFU183 
or for 3 days incl. comfort camping for only 180€ here http://bit.ly/NHFU18CC
If you only want to spend 1 day at the festival, you can get your students pass for 60€ for a day of your choice here: http://bit.ly/NHFU18DAY

(Tickets and bonuses are only valid if you are under 18 years old)

Cashless

What does ‘cashless’ mean?

New Horizons Festival will be a Cashless-payment festival.
Cashless’ means an RFID payment system is being used.
It works by writing your funds electronically on to your chip when you top up, and removing the funds when you make purchases.

Is it secure?

Yes, there is a high level of encryption on the chip making it impossible to clone or access any information.

Why use cashless?

There are many benefits for using a cashless system including; faster transactions, less queuing times and increased security.

Do I have to use this system, or can I still use Cash or Card?

You need this system to get entrance to the festival and/or camping ground.

It is possible to pay with your Mastercard at bars and most food bars and you can use your cash or card to put money on your wristband at one of the top up stations.

How do I add money to my wristband?

Topping up your bracelet or card can be done through cash, debit- or credit card on location. It can also be done via the cashless website.

– Head to http://eventportal.io and search for your event
– Register to create your account
– Enter your ticket number (check you have this correct), the diagrams above will help you
– Under “CHARGE” you can select the amount you wish to top up
– Follow the steps to complete the payment process.

You will receive a confirmation email once the payment is complete, please check your spam folder if you do-not see this.
When you present your ticket at the festival entry, the money will transfer to your card/wristband automatically

I don’t want to set up an online account, can I still use cashless?


Of course, in this instance you still need to present your ticket on arrival where you will receive your card/wristband.
Then, head to the nearest Top-up station where you can pay with cash of card to add money to your chip.

Where do I get my wristband?

Your wristband will be given to you after you’re ticket has been scanned at one of the ticketswap stations at the festival or camping entrance.

How does the money on my ticket or online account transfer to my wristband?

This happens automatically when your ticket is scanned, the information (and credit) from the ticket transfers to the wristband immediately.

What can I buy with my wristband?

Everything from drinks, food, merch, rides and market items.

What happens if my money runs out?

Head to the top-up station, or if you have an online account set-up and internet available – you can top-up using your mobile phone.

How can I see what I have spent and what I have left?

Register/log-in at http://eventportal.io and go to transactions, or if you need to check this during the event, head to our help desk.

I lost my wristband! Can I get the money back?

We can always look up your ticket info to keep you inside the event with a replacement wristband, however losing the balance on the wristband is like losing cash from your wallet and the balance cannot be replaced.
We can ‘block’ the chip however to make sure no one can access the funds. Visit the on-site help desk to discuss your options.

Make sure to link your wristband or card with your profile in the eventportal at the beginning of the event. Then on-site help can block your chip and transfer the money to a new chip easily if it gets lost or stolen.
If your chip isn’t linked to the eventportal we need at least the UID number on the back of the chip to block it and transfer the money to a new chip.

If you haven’t linked the chip and don’t know the UID number we are sorry but can’t help.

Is my wristband waterproof?

Yes – showering and swimming are no problem!

Is my movement/location being tracked?

No, there is no GPS technology in the chip

I think I was overcharged, what do I do?

If you think you have been charged an incorrect amount after making a purchase, tell the operator immediately and they will be able to correct it.

Remember to check your chip balance after each transaction, you can do this on any sales or top-up device.

How can I get an online refund after the festival?

Register/log-in at http://nhf19.eventportal.io . The refund phase is open from 26.08. until 10.09. at 12:00.
You will need to enter your wristband number (14 digits, on the back of the chip) and your bank details.
You’ll receive an email confirmation when this is complete.
There can be a 1-2 week wait until the money hits your account.


Please keep in mind that in can take up to two weeks for your refund to appear in your bank account and that you’ll be charged a small processing fee.

I have gift credit remaining, can I get it refunded?

No, complimentary gift credit cannot be refunded for real currency

When will I get my money back?

Usually 1-2 weeks after the refund request has been processed

I missed the refund deadline, can I still get my money back?

Unfortunately it won’t be possible to get a refund after the timeframe has passed.

So, please keep an eye on our socials.

Mastercard benefits
  • Do I need to bring my physical card to the Festival or can I also pay with Apple Pay / Google Pay and the Mastercard?

You only benefit from the Mastercard saving program when you pay with your Mastercard (incl Apple Pay, google pay). When you pay with your wristband you don’t get the benefits of this program.

  • How does the Mastercard payment work / how do I get my benefits?

Pay with your Mastercard directly at the bars, food bars, merchandise stores, xfactor and autoscooter and you’ll get an automatic discount.

  • On which rides food stands etc. can I save how much money?

You can save money when paying with Mastercard at the following spots:

EUR 1,00 on drinks
EUR 1,00 on food (foodtrucks excluded)
EUR 1,00 on X-Factor and Autoscooter
EUR 3,00 on merchandise
EUR 3.00 in the supermarket (minimum spend of EUR 10,00)

 

  • How can I charge my wristband?
You can top up your wristband at one of our top up stations. This year we also have self service stations where you can pay with your cards or with cash – easier and faster!
 
  • How can I order drinks upfront?
You can’t order drinks upfront but you can top up your wristband via the portal so you can head straight to a bar after entering the camping or festival ground.
 
  • How can I reserve a locker?

It is possible to reserve a locker prior to the event via our cashless portal. You can also get a locker at the camping or at the festival ground.

  • How do I get my wristband?
At the camping and the festival entrance there are desks where you can have your ticket changed into a wristband.
Lockers at NHF
  • I need a locker on the Festival-/Campinggrounds, where can i book one? 

All you have to do is visit our Cashless Portal and book a locker. You have to link your ticket to the Cashless Portal beforehand though!
The Portal is here: https://newhorizons-festival.com/cashless

  • How big are the Lockers?

The Lockers measurements are 22x25x50 cm. 

  • How much is a locker?

The festival lockers start at 7€ per day and 18€ for the entire Weekend!

Prohibited Items

General

  • Security checks: Upon entering the event grounds, all persons (body check) and their carried bags and rucksacks are searched for prohibited items
  • In case of doubt about prohibited items, please contact the security staff.
  • The carrying of the above items may result in the dismissal of the visitor and the exclusion of the visitor from the event; Carried items of this kind can be brought to the entrances in custodians for prohibited items (dispensing containers).
  • The organizer assumes no liability for the loss of items from the delivery containers.
  • The organizer expressly states that there is no possibility to remove items from the delivery containers.
  • Prohibited items must not be deposited in the lockers.
  • The bringing of drinks to the festival area is prohibited. Once you have received the official bracelet, you will no longer be allowed to purchase drinks outside of the event grounds (including the park area) and take them to the event site.
  • Bringing your own food / drinks on the festival grounds is prohibited in any case. Sufficient food and drinks can be purchased both on the campsite and on the festival grounds.
  • Bringing and using glass containers is forbidden both on the campsite and on the festival grounds. On all terrains is a general ban on glass!

Campground

Among the prohibited items include i.a.

  • Awareness-influencing substances
  • Shot, cut, stab and other weapons of all kinds
  • saws, axes, hatchets and similar tools
  • firecrackers, sparklers, star throwers and other pyrotechnic articles of all kinds (including Bengal fires); Confetti cannons, wood and firewood
  • environmentally hazardous substances and liquids; the use of gas cylinders outside the campsite and caravans (?) with gas systems that are not officially approved
  • Glass bottles and other glass containers
  • Acid-containing batteries
  • Model aircraft, drones and other flight systems
  • Large sound systems, max. 2 speakers (1 kW per speaker), no subwoofers
  • lamp oil (paraffin)
  • Open fire / torches
  • Laser Pointer
  • Mobile two-way transmission systems
  • Recording equipment: professional sound, photo and video equipment is prohibited
  • gas cylinders
  • gas cartridges
  • generators (only generators with gel batteries are allowed)
  • Toxic, flammable or explosive materials
  • Graffiti aerosols and marker pens
  • Fire / Fire Lighter
  • Hookahs with glass bowl (Hookahs with plastic bowl are allowed!)
  • Flag poles
  • Bicycles, skateboards or similar means of transportation
  • Animals

Among the permitted items include i.a.

  • The bringing of own food (food and drinks) to the campsite (not to be confused with the festival area!)
  • Empty water pistols are allowed on the site, as long as they do not look like real weapons (must be colorful)
  • Medical equipment and medicines when taking a medical certificate of the family doctor
  • Personal clothes
  • Disposable cameras, pocket cameras and mobile phones
  • Camping equipment
  • Disposable barbecues and tripod barbecues
  • Gas bottles with max. 450g filling weight
  • Hookah with plastic bowl
  • Environmentally friendly gel batteries approved for camping use

Festival site

Prohibited items include i.a.

  • Bags larger than A4 size
  • Drinks and food (only for the festival area)
  • Awareness-influencing substances
  • Firearms, chops, punches and other weapons of all kinds
  • Saws, axes, hatchets and similar tools
  • Firecrackers, sparklers, star throwers and other pyrotechnic articles of all kinds (including Bengal fires); Confetti cannons
  • Chairs, seating and seating (for example styrofoam cubes)
  • Wood and firewood
  • Environmentally hazardous substances and liquids; the use of gas cylinders outside the campsite and caravans with gas systems that are not officially approved
  • Glass bottles and other glass containers
  • Acid-containing batteries
  • Model aircraft, drones and other flight systems
  • Sound Systems
  • lamp oil (paraffin)
  • Open fire / torches
  • Laser Pointer
  • Mobile two-way transmission systems
  • Recording equipment: professional sound, photo and video equipment is prohibited
  • Gas cylinders
  • Gas cartridges
  • Generators
  • Toxic, flammable or explosive materials
  • Graffiti aerosols and marker pens
  • Fire / Fire Lighter
  • Hookah with glassbowl
  • Flag poles
  • Bicycles, skateboards or similar means of transportation
  • Animals, even minors such as assistance dogs
  • Bulky items such as: flagpoles, umbrellas, motorcycle helmets, styrofoam cubes (as standing or seating)


Among the permitted items include i.a.

  • Empty water pistols are allowed on the site, as long as they do not look like real weapons (must be colorful)
  • Medical equipment and medicines when taking a medical certificate from the family doctor
Press Info

Take a swim in the media pool

  • Where do I get press material and accreditation?

The Registration for New Horizons 2019 has started!
Our current press releases can be found here: http://bit.ly/NewHorizonsPress18

If you need more logos and artwork for the New Horizons Festival please contact info@newhorizons-festival.com

Lost & Found

You have lost your favorite item on the festival? 
If you are lucky, you can find it on our Lost & Found website down below, during and after the festival.

Click Here!

Bare in mind that it can take up to 1 week until items are uploaded online!

NEW HORIZONS NEWSLETTER

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